The Disaster Remediation Teams at SERVPRO of Foxborough are trained and certified. What does that mean?
Restoration industry standards are set by the Institute of Inspection Cleaning and Restoration Certification Board (IICRC). It is a non-profit group overseeing the qualification of the restoration, remediation and cleaning trade. When a technician obtains a program mitigation certificate from the IICRC, he or she is held to the highest standards. Not only does this keep industry standards high, but it also establishes a recognized national standard, and that is why insurance agents and adjusters keep the graduates on their preferred vendor's lists. Here are a few of the values our certified technicians are expected to uphold.
Technicians are taught that working with clients and staff that everyone treats respectfully can elevate the job site. It can also help bring out natural abilities and let inborn qualities shine.
Valuing integrity, the expectation is that all graduating technicians will have strong ethical principles. Dealing honestly and upholding high values is important in developing an honorable reputation within the cleaning and restoration industry.
Once at a job, all IICRC certified technicians are expected to work as if the property were their own. This includes completing the job promptly and using the best tools available to finish the job.
Service, leadership, and duty are all part of what the graduate is expected to bring to the office each day. Our technicians are also taught to hold high standards in service, on the job and off.
To keep standards, values, and expertise high, the board continues to hold classes to improve industry knowledge. As new and improved tools become available, they are incorporated into the classes. Also, certification is a lifelong process of self-improvement and gaining professional knowledge. Our technicians must obtain 14 hours of education every four years.
The IICRC helps hold trained technicians of the cleaning and restoration industry to a high standard. At SERVPRO of Foxborough we value and understand the importance of certification. That is why our technicians are certified, and that is the SERVPRO Difference.